This site is designed for Staff, Students and Parents. Each group has a separate section to find help with technology-related issues.

Common Issues & Requests

Incident IQ

Please see our Incident IQ Guides for tutorials and detailed instructions to help you with our new ticketing/asset management system.


Please see our Gmail Guide for tutorials and detailed instructions to help you with this great new service.

Other Services

Google Workspace Status Dashboard

Help Desk

View the Staff Directory page and filter by the “Technology” department for a complete listing of department staff.

How are we doing?

Secondary Student Support


Google Chrome

Chrome must be the default browser on student devices. Students must only use their LISD profile to log into Google Chrome.

Google Classroom

Software Center

Student Home Access


mLISD Devices

Lenovo Laptops

  • Microphone/Speaker
  • Printing
    • Printing at Home Options:
      • Connect to printer with a USB printer cable
      • Check to see if the driver is installed

General Information

Acceptable Use


Internet Filtering

File Access at Home


Staff Support

Device Support


Chromebooks & BYOD

Classroom & Office Equipment

Interactive Displays

  • Coming soon

Science Lab TVs

  • Campus with mounted Science Lab TVs – Support Documentation (coming soon)

Projector Support (Mac Devices)



Eduphoria Help Desk

  • Eduphoria – Support for the following:
    • Aware
    • eSchoolPlus
    • LaunchPad
    • Strive

Installing Software

For licensed software that is not found in these tools, please contact [email protected].

General Information

Backing Up Your Files

Digital Resource Request

Software Approval is now the Digital Resource Request process – designed to keep our students’ data private and safe.

Digital Signatures

File Access at Home


  • Attendance Support
    • Contact Attendance Clerk (Secondary)
    • Contact Registrar (Elementary)
  • Grades Support
    • Contact Registrar

Internet Filtering

Music Download and Subscriptions

New Employee & Contractor Training

New Technology Purchases

Please refer to the Technology Purchasing Catalog for additional equipment purchases

The items in the catalog are designated as District Standard equipment

Note: Must seek prior approval to order laptops, desktops and printers.

VPN Access

Note: Must have Permission to Use. Please contact the Help Desk x10566