mLISD: Device Support

The non-refundable security deposit that students pay when they receive their laptops or Chromebooks includes coverage for accidental damage or a manufacturer’s defect.

• High School Students: Bring your laptop to the campus library for an initial diagnosis.
• Middle School Students: Submit an iiQ ticket to request assistance. A campus staff member will help with your ticket submission.

If the issue cannot be resolved within 10–15 minutes, a replacement device will be provided.

Manufacturer Defect

All manufacturer defects will be covered.

Accidental Damage

If the laptop or Chromebook needs to be repaired or replaced due to accidental damage, there will be no charge to the student. However, if the device is damaged beyond repair more than once in the same year, a fine will be charged for the repair or replacement of the device.

Note: Two or more instances of damage beyond repair within a school calendar year will be considered
neglect, and the parent or guardian will be responsible for the full repair or replacement cost.

Intentional Damage

If the damage to the laptop or Chromebook is due to intentionally destructive behavior, a fine will be charged for the repair or replacement of the device.

One case is provided to each student during deployment. If the case is lost or stolen, we do not provide new cases. However, if the campus has gently used cases that students have returned, they may be able to provide a replacement.

A lost or stolen power supply is the student’s responsibility and is not covered by the non-refundable security deposit.

• One-time replacement per year for damaged power supplies will be at no cost to the student. Students must bring the non-working power supply to the library or campus tech for replacement.
• $30 fines apply for a lost or stolen power supply, or for a second or subsequent instance of damage to the power supply in the same school year.

Replacement Process

1. Visit the Campus Tech to request a replacement power supply.
2. Campus Tech will provide a replacement and add a $30 fine to your Incident IQ account, if applicable.
3. Campus Tech will generate a statement in Incident IQ and email a copy to the parent and student.
4. Parents can pay the $30 fine via the link in the IQ statement using a credit card.
   For cash payments, the parent or student can bring $30 to the campus bookkeeper, who will process the payment and provide a receipt.
5. mLISD staff will mark the fine as paid in Incident IQ once payment is confirmed.

Important Notes

• Students with a computer scholarship are still responsible for replacing a lost power supply.
• Replacement power supplies may not be brand new, but will always be fully functional.
• The $30 replacement price will take effect 10/1/2025. Existing fines in the system reflect prior district-purchased pricing and will not change.

Wednesdays 8 p.m. – Midnight

LISD currently has reserved Wednesday evenings for routine scheduled maintenance, upgrades, and system modifications. There may be service outages during this time. ITS will take every step possible to minimize the impact of these outages.

Students are required to change their passwords every 120 days. Visit passwords.leanderisd.org to log in and change your password. Please note the following requirements:

• Password is case sensitive.
• Must be at least 12 characters long.
• Must have at least 3 types of the following characters:
  • Uppercase (A-Z)
  • Lowercase (a-z)
  • Number (0-9)
  • Symbol (!, #, $, etc.)

The first time you go to the password portal, you will be prompted to set up challenge/response questions before you change your password.

If you forget your password, click on the Forgotten Password link at the bottom of the password portal login screen.

Please contact the Student Support Help Desk in your campus library if you continue to have password issues.

Always restart your computer after changing your password.

For more information, please check out the Student Password Management page.

The district filter creates a secure tunnel over the internet back to the Leander ISD network. So in effect, a district device never leaves the district network, which is why resources on other networks are not accessible. To print your work, we recommend one of the following:

1. Connect your device to your home printer over WiFi using the operating system’s settings menu.  In many cases, the computer will already have a driver for your printer.
2. Connect your device to your home printer using a USB cable. In many cases, the computer will already have a driver for your printer.
3. If you can’t make a direct connection to your printer, save your work and print it out at school on the following day.

For more information about printing and internet filtering, visit the mLISD Internet Filtering page.

All secondary students will be assigned a Leander ISD student email account, which will serve as the student’s official email address while enrolled in the district.

• Email format: [email protected] (where XX are the last two digits of the student ID)
• After graduation, the account will transition to @alum.leanderisd.org for alumni use

Students who need to access personal email accounts from their mLISD devices can create a new profile in Chrome.

For more information, visit the mLISD: Student Email Page.

Restart your computer. If problems continue with the district-issued laptop, please visit the student tech team in the campus library.

LISD Device

1. Navigate to your WiFi settings page.
2. Select LISD-WIFI
3. Add your username when prompted (this is the same username you use for the computers on Campus)
4. Add your password when prompted (this is the same password you use for the computers on Campus)
5. Accept any certificates.

Note: If you change your password at school, you will need to change the password on your phone to access LISD WiFi again.

Student Purchased/BYOT Device

There are several possible scenarios for connecting to WiFi using a student-purchased device. Below are the settings for a Chromebook. If this doesn’t work or you have a different device, please visit the student tech team in the library to assist you with the connection.

Chromebook Settings

1. Navigate to the Settings/WiFi Screen.
2. EAP METHOD: PEAP (This is usually the default)
3. Phase 2 Authentication: MSCHAPv2 (this usually says none, but needs to be changed)
4. Certificate of Authentication: Do Not Check
5. Identity: this is your computer login username
6. Password: this is your computer login password

Some features and settings in Windows 11 may be restricted for students—for example, access to the Microsoft App Store is not permitted.

This quick start guide will help you become familiar with the desktop and basic functions of the laptop, even if you are new to Windows computers.