This site is designed for Staff, Students and Parents. Each group has a separate section to find help with technology-related issues.

Common Issues & Requests

Incident IQ

Please see our Incident IQ Guides for tutorials and detailed instructions to help you with our new ticketing/asset management system.

Other Services

Google Workspace Status Dashboard

Classlink Status (Leander LaunchPad)

Eduphoria Status

PowerSchool Status

iStation Status

Zoom Status

Help Desk

View the Staff Directory page and filter by the “Technology” department for a complete listing of department staff.

How are we doing?

Elementary Student Support

Software

Google

LaunchPad

Zoom

Hardware

Bring Your Own Device (BYOD)

Chromebooks

General Information

Acceptable Use Policy

Internet Filtering

Secondary Student Support

Software

Adobe Creative Cloud

Google

Google Chrome

Chrome must be the default browser on student devices. Students must only use their LISD profile to log into Google Chrome.

Google Classroom

LaunchPad

Software Center

Student Home Access

Hardware

mLISD Devices

Lenovo Laptops

BYOT

  • BYOD Support
  • Install Microsoft Office
  • Student Purchased BYOT State Mandate *NEW*
    Texas House Bill 1481    , now law, as of June 20, 2025, mandates that all Texas public school districts prohibit the use of personal communication devices by students anywhere on school grounds during the school day.  This legislation covers all K–12 public schools in Texas and mandates that school districts create and enforce policies in line with the new requirements.  Cell phones and other electronic communication devices using SIMs are forbidden to be used as BYOT devices in the district. Smart watches, laptops, tablets, gaming devices, headphones, and earbuds with cellular connectivity may not be used.   Laptops, Chromebooks, and tablets without cellular connectivity can continue to use the LISD WiFi network and are appropriate for student BYOT use.

    Key Points:
  • The law will go into effect at the beginning of the 2025–2026 school year.
  • Students must either leave their devices at home or ensure they are turned off and stored away throughout the school day. This rule applies during all school hours, including class transitions, restroom breaks, and lunch periods. No personal communication devices may be used at any time during the school day.

General Information

Acceptable Use

Passwords

Internet Filtering

Textbook Access

File Access at Home

WiFi

Staff Support

Device Support

Lenovo Devices

Apple

Chromebooks & BYOD

Classroom & Office Equipment

Document Cameras

Interactive Displays

Science Lab TVs

  • Campus with mounted Science Lab TVs – Support Documentation (coming soon)

Phones & Voicemail

Projector Support (Mac Devices)

Printers

Software

Adobe Creative Cloud

Eduphoria Help Desk

  • Eduphoria – Support for the following:
    • Aware
    • Strive
    • Document Translation Requests
    • Spoken and Sign Language Interpretation Requests

Google Chrome

Google Processes

Gmail

Installing Software

For licensed software that is not found in these tools, please contact [email protected].

Zoom

General Information

Acceptable Use

Backing Up Your Files

Device Distribution

Digital Resource Request

Software Approval is now the Digital Resource Request process – designed to keep our students’ data private and safe.

Digital Signatures

Donations

File Access at Home

Gradebook

  • Attendance Support
    • Contact Attendance Clerk (Secondary)
    • Contact Registrar (Elementary)
  • Grades Support
    • Contact Registrar

Internet Filtering

Music Download and Subscriptions

New Employee & Contractor Training

Passwords

Provisioning

New Technology Purchases

Please refer to the Technology Purchasing Catalog for additional equipment purchases

The items in the catalog are designated as District Standard equipment

Note: Must seek prior approval to order laptops, desktops and printers.

VPN Access

Note: Must have Permission to Use. Please contact the Help Desk x10566

WiFi

YouTube