COVID19 TECHNOLOGY SUPPORT

COVID19  STAFF AND STUDENT TECHNOLOGY SUPPORT

Technology support is available to both students and staff during the suspension of normal school operations. In addition to Technology Support contact information, we have included details regarding how to access tools to help you collaborate with the technology support staff.  At the bottom of this page there are links for staff on using Zoom and Google Meet Hangouts.  We have also provided answers to some of the most frequently asked questions.

Even though it's not our typical procedure, students should also request technology support using the outlined process below during this time.

BEFORE CONTACTING TECH SUPPORT

There are some important steps you can take before seeking support.

1. Restart your computer. If the issue still exist and is not password-related, seek technical support.
2. If you are not able to log in to the computer, email, or applications; reset your password.

a. Click here to access the Password portal to reset your password.
b. For more information, click here to access the Student Password Management page.

 


HOW DO I ACCESS MY APPLICATIONS AND FILES?

1. To access files or software applications; please log in to the Leander LaunchPad using your Leander ISD username and password.  Please do not use the Log in with Google feature. 

Students log in with the first 8 letters of the last name and student ID or lunch number. 

 Username: Last Name (First 8 letters)_Student ID# Ex. Smith_945682 or Rodrigue_546333
***Note: Make sure to use a capital letter for the first letter of the username. ***

Password: Birthdate (YYYYMMDD) EX: Jan. 12, 2012 would be: 20140112

Click here for more information.

Notes:

a. If the software application is not visible, click on the plus sign next to Classlink in the top left corner to add more applications.
image of Classlink

b. Click on My Files on the bottom of the page to access network documents that you would normally find on your computer. (Desktop files will not be included.) 
image of myfiles

c. In the left pane, click on the arrow next to School Network to see your various drives. (G:/, L:/, U:/,K:/,etc.)

image school network
Note:  To access the G:/ Drive, open the folder and navigate to your specific campus folder.  For example, Akin is AK; Four Points is FM; Vista Ridge is VH, etc.


TECH SUPPORT
There are two ways to receive technical support: 1) Call the Help Desk or 2) Enter a Technology Help Ticket

 

1. How do I contact the Help Desk?

Call: 512-570-0566

Help Desk Hours:   7 a.m. - 5 p.m. M-F

Because we anticipate a large volume of calls using a limited support staff, please use this option for immediate needs only. Thank you for your patience as we anticipate a high volume of calls. Wait times may be longer than normal.

2. Technology Help Ticket: http://servicemanager.leanderisd.org/


Verify YouTube Video Availability

Click here to check to see if a YouTube Video is available for students. 

Unblock Educational YouTube Video for Student Viewing

1. Navigate to the video that you want to Unblock
2. Copy the entire web address
3. Go to your campus home page
4. Scroll to the bottom of the home page
5. Click on the Staff icon
6. Click on the YouTube Whitelist Request Form link
7. Fill out form
8. Click Submit

Unblock/Block Non-YouTube Video
Here are the steps to submit a website to be Blocked or Allowed:
1. Go to https://servicemanager.leanderisd.org/
2. Log in with your computer username and password
3. On the left side, click on Network and Internet
4. Click on Website Review Request
5. Fill out form
6. Click Submit



ADDITIONAL SUPPORT


mLISD Device Support Web Page

mLISD Empowered Learning Website

Staff Only:  Set up Outlook on iPhone or iPad
Staff Only:  Set up Outlook on Android Phone

Create  Additional Google Chrome Profile

Outlook Web App Directions
There is a question mark next to your login name in the Outlook Web App.  If you have questions while you are working in your email, click on the question mark and search.